We have experts to support any site using the world’s most popular CMS. Our support service can be preventive and/or reactive:
PREVENTIVE
We manage updates to the platform and addons, monitor the status and performance of the system and perform optimization tasks. After a first interview we determine the recommended number of necessary hours.
REACTIVE
We intervene in the event of a specific incident that could critically affect the site, causing a bad experience for those who visit it. We have schemes with 3 types of priority: High, medium and low
Support channels
Assistance by mail, chat, telephone or tickets.
![](https://www.regionglobal.com/wp-content/uploads/2022/01/graph-line-screen.png)
Monitoring / incident
support 24x7
We monitor the status of the site with indicators in real time, with passive guard to resolve incidents and with scheduled backups.
![](https://www.regionglobal.com/wp-content/uploads/2022/01/coding.png)
Code modifications
We adapt the template according to the client’s needs.
![](https://www.regionglobal.com/wp-content/uploads/2022/01/refresh.png)
System updates
We keep the versions of the framework, plugins and templates in use up to date.
![](https://www.regionglobal.com/wp-content/uploads/2022/01/cogwheel.png)
Plugins cofiguration
PluginWe install, update and modify addons to meet the requirements of the site.