We have experts to support any site using the world’s most popular CMS. Our support service can be preventive and/or reactive:
PREVENTIVE
We manage updates to the platform and addons, monitor the status and performance of the system and perform optimization tasks. After a first interview we determine the recommended number of necessary hours.
REACTIVE
We intervene in the event of a specific incident that could critically affect the site, causing a bad experience for those who visit it. We have schemes with 3 types of priority: High, medium and low
Support channels
Assistance by mail, chat, telephone or tickets.
Monitoring / incident
support 24x7
We monitor the status of the site with indicators in real time, with passive guard to resolve incidents and with scheduled backups.
Code modifications
We adapt the template according to the client’s needs.
System updates
We keep the versions of the framework, plugins and templates in use up to date.
Plugins cofiguration
PluginWe install, update and modify addons to meet the requirements of the site.
